Depending on how you interact with Livinci, we may collect information including:

• Full name
• Mobile/telephone number
• Email address
• Property type
• Property or renovation-related information
• Key collection or expected renovation timeline
• Estimated renovation budget
• Preferred appointment or consultation details
• Floor plans or property information voluntarily provided by you
• Enquiries, requests and communications with our team
• Information submitted through our website or advertising lead forms
• Technical information relating to your interaction with our website, where applicable

You may choose not to provide certain information, although this may affect our ability to respond to your enquiry or provide the requested service.

We may collect your personal data when you:

• Submit an enquiry through our website
• Complete a Google Ads lead form
• Complete a Facebook or Instagram/Meta lead form
• Contact us through WhatsApp, telephone, email or social media
• Request a renovation consultation or quotation
• Book an appointment with our team
• Provide your floor plan or renovation requirements
• Participate in a Livinci promotion, campaign, event or consultation
• Otherwise voluntarily provide information to us

We may also receive information through advertising and analytics platforms where permitted by applicable law and your privacy settings.

Livinci may collect, use and process your personal data for purposes including:

• Responding to your renovation enquiry
• Contacting you regarding your request
• Arranging renovation consultations and appointments
• Understanding your renovation requirements
• Preparing or discussing design concepts, quotations and proposals
• Providing information about our renovation and interior-design services
• Following up with you by telephone, email or WhatsApp
• Managing customer and prospective-customer relationships
• Improving our website, advertising campaigns, services and customer experience
• Measuring and analysing advertising and marketing performance
• Managing promotions, events or campaigns you have expressed interest in
• Complying with applicable legal and regulatory requirements
• Other purposes reasonably related to the above

Where required, we will obtain the appropriate consent before using your personal data for additional marketing purposes.

Livinci may advertise through third-party platforms including Google, Facebook and Instagram.

When you voluntarily submit your information through a lead form provided through one of these platforms, the information you submit may be transmitted to Livinci so that we can respond to your enquiry.

The relevant advertising platform may separately process information in accordance with its own privacy policy and terms.

Livinci may use advertising and analytics technologies to understand campaign performance, measure conversions and improve the relevance and effectiveness of our advertising, subject to applicable requirements.

If you provide us with your contact details in connection with a renovation enquiry, consultation request or other request for information, Livinci may contact you through appropriate channels such as:

Telephone, WhatsApp, SMS or email

for purposes related to your enquiry, appointment, requested service or other communications for which you have provided the necessary consent.

Where applicable, you may request that we stop sending you marketing communications.

Livinci does not sell your personal data.

We may disclose personal data where reasonably necessary to:

• Our employees and authorised representatives
• Service providers supporting our website, IT systems, CRM, communications or business operations
• Advertising, analytics or technology providers where applicable
• Professional advisers
• Contractors or business partners where required to fulfil a service you have requested
• Government authorities or regulators where required by law

Where appropriate, we take reasonable steps to ensure that third parties handling personal data on our behalf provide an appropriate level of protection.

Livinci takes reasonable administrative, technical and physical measures to protect personal data under our control against unauthorised access, collection, use, disclosure, copying, modification, loss or similar risks.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legitimate business or operational requirements, or comply with applicable legal and regulatory obligations.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, as appropriate.

Subject to applicable Singapore law, you may request access to personal data that Livinci holds about you or request correction of inaccurate or incomplete personal data.

We may need to verify your identity before processing such requests.

Where Livinci relies on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us.

Please note that withdrawing consent may affect our ability to provide certain services or respond to certain requests.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal took effect.

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, measure advertising effectiveness and improve user experience.

Depending on your browser and device, you may be able to manage or disable certain cookies through your browser settings.

Where required, appropriate consent mechanisms should be provided for relevant cookies and tracking technologies.

Our website or advertisements may contain links to third-party websites or platforms.

Livinci is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you use.

Livinci may update this Privacy Policy periodically to reflect changes in our business practices, services, technology or legal requirements.

The latest version will be published on our website with the updated effective date.

If you have questions about this Privacy Policy, wish to make a personal-data request, or wish to withdraw consent, please contact: